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Terms & Conditions

  1. You may redeem the Credit Voucher exclusively online through aegeanair.com and olympicair.com and the Aegean App and only by entering your Credit Voucher code in the “Promotional code” field displayed in the booking flow. 
  2. The Credit Voucher is redeemable for one-way or return, domestic or international flights and is valid for flights operated by AEGEAN and/or Olympic Air, and/or for flights by other collaborating airlines (codeshare flights). 
  3. The Credit Voucher can be redeemed for the total ticket value (fare, taxes, flight-related services purchased e.g. extra baggage, seat, fast track, pet, sports equipment). 
  4. The Credit Voucher is not refundable.
  5. The Credit Voucher will be valid for bookings and flights that will take place within 24 months from the date of its issuance. The Credit Voucher can only be redeemed for the first issuance of a ticket, and not for a ticket reissue or for adding a service in an existing booking. 
  6. The Credit Voucher cannot be used for tickets that have been booked temporarily with the Hold my Booking service, for award tickets that will be issued with Miles+Bonus miles redemption, Business on Board points redemption, and through Bank loyalty schemes points redemption.
  7. The Credit Voucher can be redeemed in more than one bookings/transactions. If the new booking is of lower value than the Credit Voucher, then the difference will remain as a credit balance and the Credit Voucher can be used in another booking. If the new booking is of higher value than the Credit Voucher, then you will be required to pay the difference at the time of booking.
  8. A booking may include more than one sectors and different destinations within AEGEAN’s and/or Olympic Air network. There is no further change to the destination once the Credit Voucher ticket(s) is/are issued.
  9. The Credit Voucher will be issued in GBP currency for tickets that were booked in GBP currency. The Credit Voucher will be issued in Euro currency for tickets that were booked in EUR currency or all other currencies (except for GBP currency). Credit Vouchers issued in EUR can be redeemed for itineraries to all destinations, except for itineraries that depart from the UK. Credit Vouchers issued in GBP currency can be used only for itineraries that depart from the UK. Credit Voucher currency change is not allowed. 
  10. Please note that specific services are excluded from Credit Voucher’s total value, more specifically: Hold my booking, Travel Insurance, Donation SOS Children’s Villages, Other non-Air services (parking, hotels, etc). 
  11. Rebooking fees or other penalties (such as service fees, name change penalty etc), are excluded from Credit Voucher’s total value.
  12. The AEGEAN and Olympic Air Conditions of Carriage and relevant fare conditions apply to all bookings made with a Credit Voucher.
  13. We collect and process your personal data, as part of our contractual obligations to you, due to the ticket that you have issued. For more information on personal data, you can visit AEGEAN’s privacy notice.
  14. The Credit Voucher cannot be used in conjunction with any other promotional code. Only one promotional code can be used in each booking.